Terms of service

OVERVIEW
This website is operated by Tridimension GmbH, Klybeckstr. 141, 4058 Basel, Switzerland (“we”, “us”, “our”), trading as Pimp My Lab.

We operate this store and website, including all related information, content, features, tools, products and services (the “Services”), to provide you with a curated shopping experience. These Terms of Service (“Terms”), together with any policies referenced herein (including our Refund Policy and Privacy Policy), govern your access to and use of the Services. Please read these Terms carefully, as they include important information regarding your legal rights, including limitations of liability and dispute resolution. By accessing, browsing, or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you represent that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependents to use the Services under your supervision.
To access certain features, you may be required to provide personal information such as your name, email address, billing details, and shipping information. You agree that all information provided is accurate, complete, and kept up to date.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree not to transfer, assign, or sell your account to any third party.
We reserve the right to suspend or terminate accounts where inaccurate information,
misuse, or security concerns arise.

SECTION 2 – OUR PRODUCTS
We make every reasonable effort to display our products as accurately as possible.
However, we cannot guarantee that:
- Colors and images displayed on your device are accurate
- Product appearance will exactly match what is displayed online

Product descriptions, specifications, availability, and pricing may be updated or changed at any time without prior notice.

We reserve the right to:
- Limit the sale of products to any person or geographic region
- Restrict quantities purchased
- Discontinue products at any time

Nothing in this section limits your statutory rights as a consumer.

SECTION 3 – ORDERS
By placing an order, you submit an offer to purchase products from us.
We reserve the right, at our sole discretion, to accept or reject any order. Acceptance occurs only when we send you an order confirmation email.

We may refuse or cancel orders for reasons including, but not limited to:
- Product availability issues
- Errors in pricing or product information
- Suspected fraud or unauthorized transactions

Once an order has been accepted, it may not be possible to cancel it. However, if you are a consumer in the European Union or United Kingdom, your statutory right of withdrawal applies as described in our Refund Policy.

SECTION 4 – PRICES AND BILLING
All prices displayed are subject to change without notice.
Unless otherwise stated:

- Prices do not include shipping costs
- Prices may not include taxes, customs duties, or import charges

You are responsible for any such additional charges.
You agree to provide accurate and complete billing and payment information. By submitting payment details, you confirm that:

- You are authorized to use the payment method
- The information provided is correct
- You agree to pay all charges incurred

SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:

- Shipping carriers
- Customs clearance processes
- Events beyond our reasonable control

For customers in the European Union and United Kingdom:
- Risk of loss or damage passes to you only when you or a designated recipient takes
physical possession of the goods For customers outside these regions, risk may transfer upon delivery to the carrier, to the extent permitted by applicable law.

SECTION 6 – INTELLECTUAL PROPERTY
All content included in the Services, including but not limited to text, graphics, logos,
images, product descriptions, and software, is owned by or licensed to us and is protected by intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, or exploit any part of the Services without prior written consent.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control.
These tools are provided “as is” and “as available” without warranties or guarantees of any kind.
Your use of such tools is entirely at your own risk and subject to the terms of the respective third-party providers.

SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites or services.
We are not responsible for:
- The content or accuracy of third-party websites
- Any transactions or interactions you have with third parties
You access such websites at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, which provides the underlying e-commerce infrastructure.
All purchases are made directly with Tridimension GmbH, and not with Shopify.
To the extent permitted by law, Shopify shall not be liable for any claims arising from your use of our store or purchases made through it.

SECTION 10 – PRIVACY POLICY
Your personal information is processed in accordance with our Privacy Policy.
Because our store is hosted on Shopify, your data may also be processed by Shopify and its service providers, potentially in jurisdictions outside your country of residence.
By using the Services, you acknowledge and accept such data processing.

SECTION 11 – FEEDBACK
If you submit feedback, reviews, suggestions, or other content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content for business purposes.
You confirm that:
- You have the necessary rights to submit such content
- The content does not infringe any third-party rights
We reserve the right to remove content that violates these Terms.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on the Services may contain errors or inaccuracies.
We reserve the right to:
- Correct such errors
- Update information
- Cancel orders where necessary
This may occur without prior notice, including after an order has been submitted.

SECTION 13 – PROHIBITED USES
You agree not to use the Services for:
- Any unlawful purpose
- Violating intellectual property rights
- Transmitting harmful or malicious code
- Interfering with the operation or security of the Services
We reserve the right to suspend or terminate access if violations occur.

SECTION 14 – TERMINATION
We may suspend or terminate your access to the Services at any time, without prior notice, if you breach these Terms.
Termination does not affect any obligations incurred prior to termination.

SECTION 15 – DISCLAIMER OF WARRANTIES
The Services are provided “as is” and “as available”, without warranties of any kind.
However, nothing in these Terms excludes or limits your statutory rights as a consumer,
including rights relating to defective or non-conforming goods.

SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, we are not liable for indirect, incidental, or
consequential damages.
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot legally be excluded

SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Tridimension GmbH from claims arising from:
- Your breach of these Terms
- Your misuse of the Services
- Your violation of applicable law or third-party rights

SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining
provisions shall remain in full force.

SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us regarding the use of the Services.

SECTION 20 – ASSIGNMENT
You may not assign your rights under these Terms without our consent.
We may assign or transfer our rights without restriction.

SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of Switzerland.
If you are a consumer residing in the European Union or United Kingdom, you also benefit from mandatory consumer protection laws in your country of residence.

SECTION 22 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time.
Changes will take effect upon publication on our website.

SECTION 23 – CONTACT INFORMATION
Tridimension GmbH
Klybeckstr. 141
4058 Basel
Switzerland
contact@pimpmylab.ch